- Adobe creative suite 5.5 books how to#
- Adobe creative suite 5.5 books manual#
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- Adobe creative suite 5.5 books Offline#
Adobe creative suite 5.5 books how to#
Salesforce has been instrumental in Praxis's journey towards delivering exceptional customer delight,” said Deepak Pargaonkar, VP, Solution Engineering, Salesforce.The perennial Adobe Creative Suite bestseller-fully updated for Adobe CS5įeaturing eight books in one, this All-in-One For Dummies guide covers the key features and tools that you need to know in order to understand how to use each individual program within the Adobe Creative Suite-InDesign, Illustrator, Photoshop, Acrobat, Dreamweaver, Fireworks, and Flash-to its fullest potential.
Adobe creative suite 5.5 books Offline#
“The deployment of Salesforce has enabled the Praxis sales team to keep a record of all their previous interactions both online and offline in turn helping them to personalise conversations and deliver smarter service. We are all set to tackle the new consumer psychology, to adapt, and continue providing the best experience to our customers. Translating the value proposition of our brick and mortar stores to our online stores will only help us adapt to the ‘new normal’ of lesser walk-ins and lesser impulse purchases. Talking about the future, we want to evolve the business to meet the needs of the changing times. We’re now looking to experiment with Salesforce Einstein to explore analytical capabilities that will enable us to serve its customers better. We only want to dive deeper to ensure even smoother conversations. Before Salesforce, data from our physical and online channels did not speak to each other the way they do now. Salesforce has helped us make significant headway in this journey. In line with our vision of delivering customer delight, we continue to focus on making omnichannel interaction smoother. The use of granular customer data to develop a deep understanding of customer needs ensures that Praxis customers have a delightful and smooth experience from start to finish.ĭeepening customer engagement in the new world With a holistic view of the customer journey, the marketing team can personalise customer engagement at scale. We have also deployed Salesforce Marketing Cloud to nurture customers, pre-and post-purchase.
Adobe creative suite 5.5 books manual#
This self-service feature has led to a 30% reduction in call traffic, freeing up service agents’ valuable time to focus on resolving cases that require manual intervention.
Adobe creative suite 5.5 books full#
Customers are now able to track the journey of their products themselves on hometown.in, and have full visibility into order and delivery status at any point of time. To create an effortless customer experience, we also integrate logistics data with Salesforce to offer customers a self-service feature. This unified view has led to faster case resolutions, reducing average customer call time by 40%. A single screen that gives agents a consolidated view of queries across channels, without having to toggle between windows, boosts agent efficiency. We leverage Salesforce for omnichannel engagement of customer cases. This means that whenever a customer walks into any one of our stores, the Praxis sales team has a record of all their previous interactions with us, online and offline enabling sales reps to personalise conversations and deliver smarter service. Every customer interaction is captured in Salesforce – whether in the store, online or on social media. The deployment of Salesforce helped Praxis address customer needs at every stage of their journey. We wanted a solution that would provide both sales and service teams with a unified view of customer data so we could personalise their conversations throughout the customer journey.ĭelivering customer delight at every touchpoint We needed one platform capable of consolidating data and integrating processes. This led to a lack of visibility into the prospect journey. For instance, if the solution captured leads, it didn’t have the capability to capture customer conversations and interactions. The data from the company’s other systems, such as logistics management and ERP, remained in silos. Our existing CRM system offered limited functionality, integrating only with the IVR customer support system.
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